Shipping and Delivery FAQs

It depends on the items in your order. If your order:

• Contains only items in stock: you'll have your orders in 1-2 business days (next day delivery if you order before 3pm).
  
  
• Contains items in stock but kept in our remote warehouse: you'll receive your order in 2-3 business days.
  
  
• Back-ordered items typically take 2-4 business days from the time of restocking to be delivered, but if items are ordered from the supplier, it may take longer. In that case one of our customer service team members will contact you to let you know when the product is due to be back in stock.

Shop4 has a live-stock system so you can be sure when you'll receive your orders. Our goal is to deliver your products as quickly as possible to have your project finished on time.

Please reach out if you have any special delivery needs or requests, or you can request to speak to a human using our live chat service (Mon-Fri 08:00 a.m.-04:30 p.m.)

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If you require a faster delivery timeframe, please reach out to us and one of our customer service representatives will assess inventory and supply chain availability to determine if expedited delivery is possible for your items and location.

While rush delivery can't be guaranteed, we will try our best to accommodate expedited delivery requests and ship out your order faster when possible (extra shipping costs may be applied).

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• Orders Over £50 (before VAT): We offer free standard shipping on all orders shipped to UK mainland addresses*

• Orders under £50 (before VAT): Our standard delivery fee to UK mainland addresses is £5.49 ex-VAT (£6.59 inc-VAT)*

*Delivery charges to JE, GY, TR, BT, IM, IV, HS, KW, ZE and certain PA post codes are £12 ex-VAT for all orders (Please note that prices are subject to change).

Items requiring specialist shipping:

• Orders containing Solar Panels (Solar Panel Delivery Fee): orders up to 50 panels will be dispatched on a pallet and incur a £120 ex-VAT delivery charge** (due to their size and fragile nature).

**Delivery charges to JE, GY, TR, BT, IM, IV, HS, KW, ZE and certain PA post codes are £180 ex-VAT (Please note that prices are subject to change at any time).

Contact us if you have any further questions.

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Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses.

Our shipping carriers require a physical street address for deliveries. If you have a P.O. box or APO/FPO address, please provide a valid street address that our carriers can deliver to instead when you place your order.

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Currently, we are only able to ship our products within the United Kingdom. 

Please feel free to contact us if you have any other questions in the meantime or ask to speak to a human now for live chat service (Mon-Fri 08:00-16:30).

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Once our couriers have collected your order, we will send you an email confirming dispatch.

You will also receive a tracking number via email from our courier service or a text message if you left your telephone number when placing your order. This tracking number will allow you to follow your shipment's progress as it makes its way to you.

We know waiting for a delivery can be exciting and we want to make sure you have all the information you need.

Feel free to contact us anytime if you have questions about your order or shipment or ask to speak to a human service agent on our live chat (Mon-Fri 08:00-16:30).

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We use DPD and FedEx as our standard couriers. These reliable services will deliver your package directly to your door. 

• Regular orders: For most orders, we will ship through DPD next day service. After we dispatch your order, DPD will send you a text message or email with your delivery window. 

• Long items orders: If your order contains items longer than 1.2m, it will be shipped through FedEx. Because of their special handling process for oversized items, FedEx deliveries can sometimes be delayed.

• Bulky items orders: For bulky items like storage heaters that require a pallet, we use a specialised freight partner for delivery. They will contact you directly to schedule a delivery date that works for your location. We recommend having extra help available to unload palletized items from the curb side drop-off.

• Orders to Remote Areas: For deliveries to the Scottish Highlands and Islands, we typically cannot provide next-day shipping due to the remote location. Standard delivery time to these zones is 2-4 days after shipment. 

We want to ensure your shipment arrives safely and on time, so if you need specifics for your area, need to make special arrangements, or have any questions about delivery don't hesitate to contact us or ask to speak to a human service agent on our live chat (Mon-Fri 08:00-16:30).

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If your order does not arrive, please follow these steps:

1. Notification:

• Notify us within 48 hours of receiving the shipping confirmation if your order has not arrived.

• This prompt notification allows us to quickly open an investigation with the courier to locate your package.

2. Investigation:

• Upon receiving your notification, we will initiate an investigation with the courier to determine the whereabouts of your shipment.

• Our team will work diligently to locate your package and provide updates on the investigation progress.

3. Possible Scenarios:

• Sometimes deliveries are left with a neighbour or in a safe location. We will inquire with the courier and explore all scenarios to locate your shipment.

4. Assistance:

• We understand the importance of timely delivery and will do our best to assist you with any claims made after 48 hours.

• However, reporting issues promptly within the specified time-frame gives us the best chance of finding your shipment and resolving any delivery-related concerns.

5. Contact Us:

• If your order has not arrived within the expected time-frame, please contact us immediately.

• You can reach us by phone, chat, or through our contact form to report the issue and initiate the investigation process or ask to speak to a human service agent on our live chat (Mon-Fri 08:00-16:30).

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1. Inspect Items: Upon receiving your order, carefully inspect all items for any damage.

2. Notify Us: If any damage is found, please notify us within 48 hours of delivery. Reporting damages promptly allows us the best chance to resolve the issue or take corrective action as needed.

3. Contact Us:

• You can contact us by phone, chat, or through our contact form to report the damage.

• Providing detailed information about the damage and any relevant photos will help us investigate the issue more effectively. https://shop4electrical.co.uk/contact or ask to speak to a human service agent on our live chat (Mon-Fri 08:00-16:30)

4. Investigation:

• Once notified, we will promptly begin investigating the damage and work towards resolving the issue.

• Our team will assess the extent of the damage and determine the appropriate course of action.

5. Resolution:

• Depending on the extent of the damage and product availability, we may offer a replacement or arrange for a refund.

• We aim to resolve damage-related issues as swiftly as possible to ensure customer satisfaction.

6. Important Note:

• It's important to report damages within the specified time-frame (48 hours) to facilitate a timely resolution.

• Delayed reporting may limit our ability to assist you effectively.

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If you receive a faulty item in your order, please follow these steps:

1. Contact Us: Inform us about the faulty item as soon as possible. You can reach us by phone, chat, or through our contact form within 48 hours of receiving the delivery. Quick reporting allows us to promptly investigate and resolve the issue.

2. Replacement Process: 

• Replacement faulty items will be dispatched once the original item is received back.

• Alternatively, we can process a new order for the faulty item, and you will be refunded upon its return to us.

3. Manufacturer Warranty: 

• Some items, such as showers, water heaters, storage heaters, etc., are covered by the manufacturer's warranty. In such cases, the manufacturer will arrange an on-site engineer visit for repair or replacement.

4. Return Procedure: 

• Faulty goods must be returned within the manufacturer’s warranty period, typically a minimum of 12 months from the date of purchase.

• We will arrange for the collection of all faulty items via our courier company.

5. Important Note: 

• Before uninstalling the faulty item, please speak to one of our customer service team members to avoid unnecessary disruption and delays or ask to speak to a human service agent on our live chat (Mon-Fri 08:00-16:30).

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