Privacy

Privacy Notice

Shop4 Electrical (Model Business Ltd) is committed to protecting your privacy. This notice explains how we handle your personal information.

What We Collect

• Order Information: Name, addresses, email, phone, order details, payment confirmation
• Marketing Data: Email address, preferences, engagement data (with your consent)
• Website Analytics: IP address, browser info, pages visited
• Customer Support: Chat logs, contact details

How We Use Your Information

• Process and deliver your orders
• Provide customer service and support
• Send marketing emails (only with your consent)
• Improve our website and services
• Meet legal and accounting requirements

Who We Share With

We only share your data with trusted partners who help us serve you:

• Payment processors (Worldpay, PayPal, Google Pay, Apple Pay)
• Delivery companies (for shipping your orders)
• Email marketing (Klaviyo - with your consent)
• Website services (Cloudflare, Google Analytics)

Your data may be processed outside the UK/EU with appropriate safeguards in place.

How Long We Keep Your Data

• Active customers: While you're a customer + 7 years
• Marketing: Until you unsubscribe
• Legal records: 7 years (required by law)
• Website analytics: Up to 26 months

Your Rights

You can:

• Access your personal data
• Correct inaccurate information
• Delete your data (in certain circumstances)
• Object to marketing or other processing
• Withdraw consent at any time

Marketing Preferences

• Email: Unsubscribe from any email or email us at sar@shop4electrical.co.uk
• SMS: Text "STOP" to opt out

Contact Us

Email: sar@shop4electrical.co.uk
Phone: 0330 555 0160
Post: Shop4 Electrical, Unit 2, Ellis Way, Questor, Dartford, Kent, DA1 1JX

For complaints, contact the Information Commissioner's Office: ico.org.uk or call 0303 123 1113

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View our full Privacy Policy

Last updated: 07/08/2025