Billing and Invoices FAQs

Following these steps, you'll be able to easily download your invoice from the customer portal.  

1. Access the customer portal clicking the yellow man icon on the top right corner of the website.

2. Once in the “My Account” menu select the "Order History" option.

3. Locate the specific order among your orders and click it.

4. Check the order details and click on the download invoice option.

If you encounter any difficulties or require further assistance, please feel free to contact our customer support team or ask to speak to a human service agent on our live chat (Mon-Fri 08:00-16:30)

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Following these steps, you'll be able to easily update your delivery or invoice address from the customer portal. 

1. Access the customer portal clicking the yellow man icon on the top right corner of the website.

2. Once in the “My Account” menu select the "Addresses" option.

3. Update your address details clicking on the pencil icon or add a new address clicking on the “new address” button.

4. Once you proceed to the checkout page, you’ll be prompted to select the desired delivery or invoice address from the ones you’ve saved in your account. 

If you encounter any difficulties or require further assistance, please feel free to contact our customer support team or ask to speak to a human service agent on our live chat (Mon-Fri 08:00-16:30).

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Following these steps, you'll be able to easily remove any unwanted addresses from your account.

1. Access the customer portal clicking the yellow man icon on the top right corner of the website.

2. Once in the “My Account” menu select the "Addresses" option.

3. Look for the address you want to delete (if there are more than one).

4. Delete the address by clicking on the bin icon.

If you encounter any difficulties or require further assistance, please feel free to contact our customer support team. 

>>Go back to FAQs

Following these steps, you'll be able to easily update your billing information from the customer portal.  

1. Access the customer portal clicking the yellow man icon on the top right corner of the website.

2. Once in the “My Account” menu select the "Addresses" option.

3. Update your address details clicking on the pencil icon or add a new address clicking on the “new address” button.

4.Once you proceed to the checkout page, you’ll be prompted to select the desired billing address from the ones you’ve saved in your account. 

If you encounter any difficulties or require further assistance, please feel free to contact our customer support team. 

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