Delivery

Delivery Costs

Our standard delivery charge to UK mainland addresses is £5.49 ex-VAT (£6.59 inc-VAT).

Take advantage of FREE* Delivery when you spend over £50 (per order) ex-VAT.

*Delivery charges to JE, GY, TR, BT, IM, IV, HS, KW, ZE and certain PA post codes are £12.00 ex-VAT.

Solar Panels, Batteries and Inverters

Due to their size all solar panels, batteries and inverters orders up to 25 qty will be despatched on a pallet and incur a £120** ex-VAT delivery charge.

**£180 ex VAT to JE, GY, TR, BT, IM, IV, HS, KW, ZE and certain PA post codes.

Stock Availability and Delivery

In-stock items for delivery to you within 1-2 working days. We will contact you if we do not have all of your items in stock.

Items kept in our remote warehouse or ordered from the supplier. We will advise you if it will take any longer than the typical 2-4 working days.

We aim to supply your goods on time and on budget- please contact us if you have any specific requests or tight timescales and we will do our best to help. 😊😊

Delivery Details

Once our couriers have collected your order we will send you an email confirming despatch and a link for you to track the delivery status of your order.

The majority of orders will be despatched via DPD using their next day service. DPD will contact you via text message or email to provide a delivery window at which time the delivery preferences can also be updated.

Orders containing items over 1.2 Metres

Orders containing items over 1.2m in length will be delivered by Fedex. This can sometimes lead to a short delay in delivery due to the handling process at their depots. Please contact us if your items are delayed by more than three days after despatch.

Bulky Orders

Palletised items e.g Storage Heaters or similar bulky items will be delivered by our pallet freight partner. They will contact you to arrange a suitable delivery date. Deliveries will be ‘curb side’ and it is best that you organise additional help to if your order is too heavy or cumbersome for a single person to lift.

Remote Areas

For orders to the Scottish Highlands & Islands, next day delivery tends to be cost prohibitive - we can provide details if requested. 2-4 day delivery is offered as standard to these zones.

Orders outside the United Kingdom

We currently only deliver to UK addresses as standard. For deliveries outside the UK, please contact us and we will do our best to help.

Damages

Please check your order thoroughly for damage and advise us within 48 hours by either telephone or using our contact form. This will allow us to investigate the issue thoroughly and take any remedial action. We may not be able to help with any damages outside of this time frame but will do our best to assist you.

Non-delivered items

Claims for non-delivered orders must be made within 48 hours of despatch. This is so we can investigate any claim with the courier and are usually able to locate your order, sometimes left with a neighbour or in a safe place. We will do our best to assist with issues outside of the 48 hour.